In the search for optimal services, we select, evaluate and update the most outstanding recommendations. We also exclude those that no longer meet our quality standards. We distinguish between the following cases:

1 - Transfer, Sale or Retirement
We wish success in the next steps to all those who have transferred or sold their business or have closed due to retirement, among other reasons.

2 - Diminished service
We send our best wishes to those who have modified their service delivery or decreased their efforts to provide excellent service to target clients, finding themselves out of reach in this network.

3 - Badmouthing others
We have excluded entrepreneurs who have harmed the reputation of other businesses, some of whom are also clients on our platform. We should all be aware that we share the same boat and work together to attract more new customers.

4 - Unfulfilled commitments
We also do not wish to include in our circle of entrepreneurs those with unfulfilled commitments who have abused our support by offering delayed payments in difficult times.

We reserve the right of admission for all recommendations.

OMIC (Oficina Municipal de Información al Consumidor)

It is a free information and guidance service for consumers that also mediates conflicts that may arise between consumers and the business community, in order to try to reach an amicable solution.

OMIC, C. León y Castillo, 270, 35005 Las Palmas,

OMIC, C. León y Castillo, 200, 35002 Las Palmas, Tel: 928796100

OMIC, Av. de las Tirajanas, 149, 35110 La Unión (Vecindario), Tel: 928727215

The official complain procedure.

All complains are handled as a civil arbitration process. Thats why all businesses must have an official booklet of forms with numbered pages.

Just ask for the “Hojas de Reclamaciones” which they are obliged to give you, otherwise call the Local Police for a record of the fact.

You have to fill it out in the shop and Spanish is advisable for better procedure even you can write in English.

Each form consists of the original for the Consumer Office (OMIC Oficina del Consumidor) or the town hall (white), the copy for you (green) and the copy which stays in the booklet (red).

Define your complain in a short way, add what you suggest as a solution (refund, repair, other product etc), indicate your name and address, and add documents (invoices, cash receipts, price list etc).

The company will have a maximum period of 10 business days to respond in writing, proposing a solution to the conflict.